40th Anniversary Article

40th Anniversary Article

Appleton Campbell Celebrates 40 Years in 2016
The Story Behind Appleton Campbell’s Growth & Success

Appleton Campbell Celebrates 40 Years in 2016

Appleton Campbell began in 1976 with one truck run by Jim Appleton. He had retired from a plumbing and heating company with just a tool bag in hand. His son worked full time for the telephone company while helping him with the bookkeeping. His grandson, Mike Appleton, current president of the company, worked as his helper in the field. Mike had a vision and a goal to grow the company in order to provide a retirement check for his grandfather, and for the last seven years of his grandfather’s life he was able to do so.

Scott Wayland, vice president, joined the company in 1993 and became part owner in 1997. His experience, people skills with customers and employees alike, as well as his roots in the community have proven to be a tremendous asset to the organization.

The company now employs more than 50 people and has more than 30 trucks. The growth of Appleton Campbell’s service department in this challenging economy is due largely to exceptional customer service and community involvement.

Mike Appleton and Scott Wayland realize that happy employees equal happy customers. The teamwork and family atmosphere is unique and customers are thought of as family as well. Some customers have even provided keys to their homes. The honesty and trustworthiness of the Appleton Campbell family is one to be admired and respected.

Appleton Campbell’s employees are provided with good wages, trucks, tools, insurance, gas, cell phones, uniforms, training, holidays, personal leave, vacation time, medical benefits, and a retirement plan to ensure employee and customer satisfaction.

During the industry’s slower months, employees are not sent home without pay—instead that time is used for training and inventory. Customers seem surprised that Appleton Campbell’s technicians are paid the same hourly rate for driving to and from jobs as they are doing technical work in customers’ homes. Service technicians are not paid by how much they can sell, instead they are trained to listen and determine customers’ specific needs. Appleton Campbell’s technicians educate customers on the services and options available to them and leave the decisions to the customers. There is no hard sell with Appleton Campbell.

Appleton Campbell’s staff understands that most people call only when they have a problem and the work is not something they have budgeted for in advance. When customers call Appleton Campbell, customer service specialists are trained to let customers vent, listen to their problems, and create a solution.

Mike Appleton continues to work to improve the public image of the plumbing, heating, air conditioning, and electrical industry—not by just washing trucks or having a belt as part of the company’s uniform. He has traveled across the country to visit other companies and often talks with other business owners in the industry. The industry has many good companies but unfortunately the few bad ones, as well as the unlicensed non-professionals, have really hurt the public perception and the industry as a whole. Mike Appleton is highly regarded in the business community and was chosen as Business Person of the Year in 2011 by the Fauquier Chamber of Commerce.

Appleton Campbell is proud to be a member of four local chambers of commerce: Fauquier, Warrenton, Culpeper, and Prince William. Appleton Campbell is also a member of Plumbing Heating Cooling Contractors Association (PHCC) and Quality Service Contractors (QSC). Appleton Campbell was voted the Best of Warrenton by the readers of Warrenton Lifestyle Magazine in 2008, 2009, 2010, 2011, and 2012 and the Best of Culpeper in 2011 and 2012.

Chosen as the 2008 Large Business of the Year by the Fauquier Chamber of Commerce—Appleton Campbell has a strong commitment to the community. This commitment includes but is not limited to the: Fauquier County Fair, Warrenton Spring Festival, CulpeperFest, Evening Under the Stars, Piedmont Symphony Orchestra, Partnership for the Town of Warrenton, Boys and Girls Club, and numerous youth sports leagues. Appleton Campbell strongly believes in giving back and supporting the community that has supported them over the years.

 

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Fast Local Plumbing, HVAC, Electrical Service Virginia Fast Local Plumbing, HVAC, Electrical Service Virginia

Fast Local Service

With technicians available in Virginia, we'll send the nearest available technician for the fastest response time and they'll arrive on time to service your home service needs.

Tidy Service Professionals

When we come to your home premises we'll take care to minimize mess with the use of mats and boot covers and will clean up before leaving.
Appleton Campbell Electrical Repairs Appleton Campbell Electrical Repairs

Friendly & Helpfull

We'll gladly listen to your concerns and questions, and help any way we can.
Appleton Campbell Customer Service Appleton Campbell Customer Service

Up Front Pricing

You'll be quoted in advance the full price of any work required and that price remains fixed right through to completion.
Expert Technicians Virginia Expert Technicians Virginia

Expert Technicians

Our friendly, expertly-trained professionals are ready to provide you with top-of-the-line electrical services. Trust us for a job well done.

Trusted Over 47 Years

We've been the trusted choice for homes in Virginia since we opened our doors in 1976 and look forward to being your choice too.
Trusted Over 47 Years in Virginia Trusted Over 47 Years in Virginia

Satisfaction Guaranteed

Being both family owned and operated, we believe in treating our customers the same way we'd expect to be treated. We're so sure you'll enjoy the Appleton Campbell customer care difference that your satisfaction is guaranteed.

Delighting Customers Every Day

  • Super fast response and problem solved !

    Very efficient and extremely thorough . Ronnie was very friendly, knowledgeable, and provided great explanations on all work required.
    Joe W. - Warrenton, VA

  • Excellent Service From Initial Quote To Job Completion

    Your representatives and technicians are very knowledgeable in the products and services you provide. The work was done to our complete satisfaction and the technicians were very pleasant and took the time to answer our questions and explain their process during the installation.
    Gina K. - Amissville, VA

  • Excellent response time and service.

    Chris and his helper were thorough and fixed our problem quickly and efficiently. The office staff responded to our need for quick service and we truly appreciate their effort. Thank you
    Susan F. - Culpeper , VA

  • Electricians were speedy and thorough and well worth them coming

    A team of electricians, Bobby, Andrew, Steven and even a field supervisor, Dwayne, came out to fix possible faulty light switches and outlets throughout the house since the homeowner was having issues in one area. They fixed all of the upstairs in the house and then told me that all look good so far and were honest! Homeowner choose to stop any more replacements. The office was also great to work with me. Way to go April and team.
    A H. - Manassas, VA

  • Excellent Work

    Excellent company to deal with technicians were knowledgeable explained thoroughly what was needed. I also spoke with office staff they along with the technician were extremely helpful kudos to all!
    Carl P. - Midland, VA

  • Excellent Service

    Particularly loved the text message notification with my technician's photo when he was on the way to our home.! Joey was great, extremely professional, quickly diagnosed our problem and worked quickly and efficiently to rectify. Very thorough and even cleaned up! Great service, highly recommend Appleton Campbell. Thank you.
    Lindsay M. - Bealeton, VA


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    Towns & Cities Served

    Amissville
    Ashburn
    Bealeton
    Berryville
    Bluemont
    Boston
    Boyce
    Brandy Station
    Bristow
    Broad Run
    Burke
    Calverton
    Casanova
    Castleton
    Catharpin
    Catlett
    Centreville
    Chantilly
    Chester Gap
    Culpeper
    Delaplane
    Elkwood
    Fairfax
    Fairfax Station
    Flint Hill
    Fredericksburg
    Gainesville
    Garrisonville
    Goldvein
    Hamilton
    Hartwood
    Haymarket
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    Hume
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    Leesburg
    Lignum
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    Manassas
    Markham
    Marshall
    Middleburg
    Midland
    Millwood
    Mitchells
    Nokesville
    Orlean
    Paeonian Springs
    Paris
    Philomont
    Purcellville
    Rapidan
    Rectortown
    Remington
    Reston
    Reva
    Richardsville
    Rixeyville
    Round Hill
    Ruby
    Somerville
    Sperryville
    Stafford
    Sterling
    Stevensburg
    Sumerduck
    The Plains
    Upperville
    Viewtown
    Warrenton
    Washington
    White Post
    Woodville

    Why Choose Appleton Campbell?

    Built On Trust
    With Appleton Campbell, you're assured of the best in customer service. From your first call through to after service care and beyond you'll be treated to 1st class customer care. Read what already delighted customers had to say about their experience here.
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    • Fast Arrival Time

      Choose from convenient appointment times and relax knowing we won't keep you waiting as our technician will arrive on time.

    • Up Front Pricing

      You'll be quoted in advance the full price of any work required and that price remains fixed right through to completion.

    • The Trusted Choice

      We've been the trusted choice for homes in Virginia since we opened our doors in 1976 and look forward to being your choice too.

    • Tidy Service

      When we come to your home premises we'll take care to minimize mess with the use of mats and boot covers and will clean up before leaving.

    • Helpful And Friendly

      We'll gladly listen to your concerns and questions, and help any way we can.

    • Satisfaction Guaranteed

      Being both family owned and operated, we believe in treating our customers the same way we'd expect to be treated.


    Honesty, Integrity & Experience Since 1976

    • Best Of The Best Of Culpeper 2023
    • 2023 Best of Your Hometown Culpeper Star
    • Northern Virginia Magazine Award 2023
    • Presidents Award 2023
    • 2022 Best Of Prince William
    • 2022 Best- f Haymarket
    • 2022 Best of Fauquier Lifestyle Award
    • 2022 Angi Super Service Award
    • 2021 Readers Choice Award
    • 2021 Neighborhood Favorite Award
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